FAQs
-
Your PlaySafe ID is an anonymous and unique ID that is generated when you prove you’re a real person. We work with Veriff who do similar verifications for Roblox, Epic, and other huge names.
By having a PlaySafe ID you will only be matchmade with other players that have a verified PlaySafe ID, and if you are caught cheating or being inappropriate to children, your ID is marked and you won't be able to play in another PlaySafe Protected game again.
We believe that the risk of real consequence tied to you as a real person is the best solution to keep people playing within the rules online to keep play fair, fun, and safe for everyone.
-
Over 18s:
Simply create an account, take a picture of a document and take a selfie.We then get notified by Veriff if the verification was successful, then we generate your random and anonymous PlaySafe ID.
Under 18s:
Your parent will need to create an account with the steps above, and then they can add you as an under-18 user.All under-18s have to do a simple age estimation selfie, then Veriff tell us if it was successful. We then generate the anonymous PlaySafe ID.
-
PlaySafe ID has partnered with Veriff, who are giants in the KYC, identity, and verification industry. They are used by Epic, Roblox, and many other huge names.
You verify your identity on the PlaySafe ID platform, powered by Veriff. We get told if the verification was successful by Veriff, and if it is, we generate a random and anonymous PlaySafe ID. It is this ID that is used with games and services.
This process is known as “zero knowledge proof”. PlaySafe ID get to know that you’re real and genuine, but we don’t have to see or store any of your personal info.
-
When you connect your PlaySafe ID with a service, you will only ever play or interact with real people who care about following the rules. It instantly becomes very unlikely that you will encounter cheaters, hackers, trolls, or bots.
You will only be able to receive messages from, send messages to, or play with and against other verified PlaySafe IDs. Your experience for the first time will only be with and against real people who care about following the rules and not ruining the experience for others.
-
If someone is caught using software or hardware to intentionally gain an unfair advantage over other players, then their PlaySafe ID is blacklisted and they wont be able to play with any other player who has a valid PlaySafe ID.
Practically speaking; the service pings PlaySafe with the ID that was caught, the violation, and any supporting info. We then make a decision on if that ID should be blacklisted.
If they are blacklisted, that PlaySafe ID, and ultimately that real persons identity, are out of everything that accepts a PlaySafe ID.
-
We have 2 very simple rules:
Don’t use any kind of software or hardware to gain an unfair advantage over other players (cheat, hack, bot, script, etc).
Don’t groom or be sexual towards children.
We don’t blacklist based on toxicity or behaviour; that’s at the discretion of the game to handle as they see fit. We ultimately just care about cheating and child safety.
-
You get one life.
If you are caught cheating, your PlaySafe ID is marked forever.
If you are caught grooming children, your PlaySafe ID is marked forever.The punishment has to be this severe in order to absolutely deter anyone tempted to cheat and to ensure under-18s remain safe in games.
-
False positives occur from heuristic detections, and usually in ban waves. That said, they do still happen.
To combat this, we have four safeguards:
In order for a game to submit a violation, they have to note what was detected and provide some form of evidence as to what they observed.
Every user has a trust score. How long have you used PlaySafe ID, how many game sessions have you played, how much time have you played, etc.
PlaySafe ID decide if someone should be blacklisted. We look at the detection, evidence, context, trust score, and make a decision.
We have an appeals process for anyone that feels an offence is not justified.
-
It's impossible for someone to get another PlaySafe ID.
If you attempted to create a new account and upload a document to prove your identity, Veriff would flag that this is someone that they've already seen, and we would not create a new PlaySafe ID.
The whole purpose of PlaySafe is to create real accountability to behaviour online. The only way that works is by verifying your identity and by playing by the rules .
-
Simple; don’t connect it, and don’t interact with people who have.
In a future with PlaySafe as a widely adopted standard; there is absolutely nothing stopping you from playing games as they are, using social media as it is, or doing anything online.
You can 100% continue as you are today.
If you don’t connect your ID however, you don’t get all the benefits of the trust and safe play that comes with only interacting with other people that are PlaySafe verified. But ultimately, you don’t have to connect your PlaySafe Id to something if you don’t want to.
-
PlaySafe ID is currently free of charge. This will change at some point in the future (we imagine 2025). The cost will be $2.50 a month for a PlaySafe ID in future.
We will have to charge at some point to be viable as a business, as there is a cost with verifying your identity, and another cost for the technical infrastructure and API calls to make everything work (as well as for our team to develop and maintain PlaySafe ID).
We want to make your access to PlaySafe ID as cheap as possible as we want to make a world where cheating, hacking, spam, bots, fake news, and malicious practices are as few as is humanly possible.
-
The short version is our CEO Andrew is 30 and grew up alongside the rise of online gaming spending tens of thousands of hours on everything from WoW (started in BC), CoD, LoL (started in the beta when Heimer was released), and dozens of other games.
Over the last few years, he started having a much worse experience with online gaming. Far more cheats, hacks, bots, and bad actors. Also, in 2023, Andrew had a daughter.
The combination of frustration, lack of real solution, and wanting to make the world better for his family drove Andrew to come up with a legtimate solution that could help solve the problems with gaming today, and hopefully one day even many of the issues facing social media and the wider internet.
PlaySafe ID is his bet to try and make gaming, and the world, a better place for everyone.