Parents & under-18s

Your PlaySafe ID is an anonymised and unique ID that is generated when you prove you’re a real person. It’s your key to play in PlaySafe protected matchmaking across games and services where you’ll only play with and against other real people who haven’t been caught cheating, botting, or being inappropriate to children.

You unlock PlaySafe Protected matchmaking by connecting your PlaySafe ID to a game. You can only play here if you have a valid PlaySafe ID without any active penalties. This means that you will only play with real people who haven’t been caught cheating/hacking across any PlaySafe Protected game.

13+ with a photo ID: Simply create an account, take a picture of a document and take a selfie. We then get notified by Onfido if the verification was successful, then we generate your random and anonymised PlaySafe ID. We don’t see or store any of your documents or biometrics.

Under 13s, or those without a document/ID: Your parent will need to create an account with the steps above, and then they can add you as an under-18 user. Note: Child & parents accounts are linked and share penalties.

We use a process called “zero-knowledge verification”. We don’t see or store any data, documents or biometrics from your verification.

We have partnered with Onfido who are giants in the KYC, identity, and verification industry. They are used by huge names across finance, insurance, and other big industries.

You verify your identity on the PlaySafe ID platform, powered by Onfido. We get told if the verification was successful by Onfido, and if it is, we generate a random and anonymised PlaySafe ID. It is this PlaySafe ID that is used with games and services.

We have two very simple rules:

1. Don’t use software or hardware to gain an unfair advantage over other players (cheat, hack, bot, script, etc).

2. Don’t groom or be sexual towards children.

We don’t blacklist based on toxicity or behaviour; that’s at the discretion of the game to handle as they see fit. We ultimately just care about cheating and child safety.

Cheating:
It depends based on the strength of the info we receive. Bans range from weeks to years. It is worth mentioning that penalties scale, so someone caught cheating after a 6-month ban would receive a much longer ban on their next offence.

Child abuse:
CSEA (child sexual exploitation abuse), CSAM (child sexual abuse material), and/or grooming all have one penalty. Straight permanent ban.

These people will never be able to access any PlaySafe Protected game or service again.

When you verify yourself, Onfido check if you’re real and if they’ve seen you before. They only notify us to create you a PlaySafe ID if you pass the check, and they’ve never seen you before. This process prevents anyone from creating a second PlaySafe ID.

Child accounts share penalties with the parent account. This is to prevent people creating multiple child accounts and cheating, botting, or being inappropriate to children with them.

It’s important that all users within the family play by the rules.

For a penalty to be put in place against a PlaySafe ID, a number of steps have to be passed before any action is taken.

Firstly, a game developer has to submit a violation against a PlaySafe ID, noting what was detected and providing evidence of what they observed. We then evaluate this violation, looking at:

• The context of the game
  Is the violation appropriate to the game? Are you receiving a Aimbotting claim from a game with no targeting?

• The context of the violation
  Does the evidence make sense? Was it delivered in a timely manner?

• Our trust score of the developer
  Developers are generally very good and accurate with detecting offenders, but we know there are some that might be overzealous with the ban hammer. Taking their trust score into account prevents this from happening.

Based upon this, we decide what penalty (if any) should be applied. This decision is made separately to what the game developers have enacted on their side. In some cases, we might decide that your PlaySafe ID shouldn’t receive a penalty, even when a certain game account has.

Simple; don’t connect it, and don’t interact with people who have.
You can 100% continue as you are today.

If you don’t connect your PlaySafe ID however, you don’t get all the benefits of the trust and safety that comes with only interacting with other people that are PlaySafe verified. But ultimately, you don’t have to connect your PlaySafe ID to something if you don’t want to.

Free for players forever. We charge games studios, and they’re willing to pay for a few reasons.

Firstly, we reduce a lot of compliance risk for games studios, particularly on child safety, anti-fraud, and trust & safety. Each of these areas carry multi-million dollar fines, so it’s essential they do whatever they can to safeguard users.

Secondly, PlaySafe ID users are happier, play more, and spend more on average, so studios increase their bottom line.

TLDR: Our CEO was fed up with cheating in games and wanted to make a real solution. Anti-cheat is an essential tool, but it falls short. It doesn’t matter if you’re caught cheating - you can just create a new account.

PlaySafe ID was born out of frustration with how bad the gaming experience has gotten, and exists to provide meaningful accountability. Players want to have a fair and fun time, and parent’s want to know that predators are kept away from their kids. PlaySafe ID is here to ensure both of those things are true.